FAQs / Help Center

1. How long does shipping take?
Processing time: 1–3 business days
Shipping time (USA): 3–5 business days
We ship with USPS, and you’ll receive a tracking number once your order is on the way.

2. Can I personalize my order?
Absolutely! Most of our products can be customized with a name, message, or design.
Just select the “Add Customization” option on the product page before checkout.

3. Can I request a custom design or bulk order?
Yes! We love special requests.
Contact us at Ecteranou@gmail.com and we’ll work with you to create the perfect design for your event, company, or loved ones.

4. What if my item arrives damaged or incorrect?
No worries — we’ll make it right.
Send us a message within 7 days of delivery with photos of the issue, and we’ll replace or fix your item quickly.

5. How can I contact you?
You can message us directly through our Contact Us page or email us at:
📩 Ecteranou@gmail.com